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Organizational Policies

Read the Laundry Lifts organizational policies for information on company procedures, service commitments, and business operations.

Terms of Service for Laundry Lifts Llc

Service Overview

Laundry Lifts LLC offers laundry and dry cleaning pickup and delivery services with easy online scheduling. Items are picked up, professionally cleaned, and delivered fresh, clean, and ready to wear.

Use of Service

By using our services, you agree to:

  1. Provide accurate and complete information about yourself and your laundry items.
  2. Ensure that your laundry items do not contain any hazardous, dangerous, or prohibited materials.
  3. Follow all instructions provided for the use of our Services.
  4. Only include items that are machine-wash and machine-dry appropriate; items will be washed and dried on medium heat unless otherwise stated.

Customer Responsability

It is the responsibility of customers to ensure that they do not leave any personal belongings in hamper or bag. We advise customers to double check laundry to avoid any misunderstanding. We are not responsable of any damage or lost

Clothing Care Policy

WE WILL NOT ACCEPT LAUNDRY WITH THE FOLLOWING ISSUES : TERMITE , BED BUGS OR BUGS. CUSTOMERS ARE RESPONSIBLE TO INFORM US IF THEY HAVE ANY OF THE ONES LISTED.

HERE IN LAUNDRY LIFTS The primary objective is to ensure the safety and hygiene of both employees and customers while promptly addressing any infestation issues that may arise.

IF CUSTOMER FAILS TO INFORM US THERE WILL BE A $14.95 FEE AND LAUNDRY WILL BE RETURNED.

Cancelation Policy

  • Customers must cancel their scheduled pick-up or delivery 24hr before pick up.
  • Customers can cancel their appointments by contacting our customer service team via phone, email, or through our online booking system.
  • Order cannot be canceled one’s laundry is picked up.
  • We do not charge cancelation fee

Lost Item Policy

We keep track of all our customers items by counting each garmet , noting
and informing customers via text message about the ammount.

If a customer believes they have lost an item, they should inform
customer service immediately.

It is the responsibility of customers to ensure that they do not leave any personal belongings in hamper or bag. We advise customers to double check laundry to avoid any misunderstanding. We are not responsable of
any damage or lost items that arent listed in the customers laundry list.

Damaged Item Policy

Laundry Lift llc , we strive to provide exceptional service to all our customers. However, accidents can occur occasionally resulting in damage to items during the laundering process. To ensure clarity and transparency regarding our procedures in such instances, we have implemented the

following Damage Item Policy.

  1. Customers are responsible for ensuring that all items placed in our machines
    are suitable for laundering and are free from any delicate or vulnerable
    materials.
  2. If you discover any damage to your items after our delivery personnel has left,
    please contact our customer service team within 24 hours of the delivery.
  3. Provide detailed information about the damage, including the type of item(s)
    affected and the nature of the damage.
  4. Customers must present proof of ownership of the damaged item, such as a
    receipt or a laundry ticket, to initiate the damage claim process.
Our staff members are trained to exercise utmost care when handling customers’ items. They will inspect items for any visible damages prior to initiating the laundering process.

Compensation process

We will investigate the reported damage promptly upon receiving your complaint.

Depending on the nature and extent of the damage, we may offer
compensation in the form of:

  • Replacement of the damaged item(s) with a similar item or
    reimbursement for the item’s value.
  • Repair services for damaged items, where applicable.
  • Credit towards future services.
Compensation will be determined on a case-by-case basis, taking into consideration the condition of the item(s) prior to the damage and any contributing factors.
We reserve the right to refuse compensation for damages if:
  • The damage was caused by factors beyond our control, such as preexisting damage or improper care instructions provided by the customer.
  • The customer fails to report the damage within the specified
    timeframe.

Missed Pick Up Policy

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

Refund Policy

To request a refund or cancel order , contact customer service with proof of order. // Info@laundryliftss.com

Refund policy review :

  • Allow 3 Business days for refund processing.
  • Refunds & Cancelation request must be sent 24hrs Before pick up date.
  • Services & products are non-refundable once laundry is Picked up.

Customers must present proof of ownership of the damaged , such as a receipt or a laundry ticket, to initiate claim process.

Credit Card Agreement Confidentiality of Payments policy

At Laundry Lifts , we prioritize your privacy and the security of your personal information. This short agreement explains how we ensure the confidentiality of payments made through phone and website services.

All payments made through phone and website are processed using advanced encryption technologies to protect your information from unauthorized access.

We do not share your payment information with any third parties, except as required by law or necessary to process your transaction securely.

Phone Payments
Payments made via phone are processed through our secure system or handled by authorized representatives, ensuring your information remains confidential.

Reporting Issues Report any unauthorized transactions or suspected breaches immediately to Customer Service Contact / Info@laundryliftss.com

Weight Check Policy

Here At Laundry Lifts, We Give Customers The Option To Weight Their Own Laundry Or Have Our Professional Do It, However Our Professionals Will Double Check To Ensure Accuracy.

If customer decides to weight their own laundry, they are Responsible of any miscalculation this can lead to an Invoice adjustment or cancelation.

Laundry Routine Subcription Policy

We want your laundry subscription to be simple, convenient, and flexible. Please review the following policies regarding cancellations, missed pickups, and automatic payments.

1. Cancellation Policy

Your subscription can be canceled at any time at no cost.

There are no cancellation fees or long-term commitments. Customers may cancel their subscription whenever they choose. To avoid being charged for an upcoming service, we recommend canceling before the scheduled billing date.

2. Missed Pickup Fee

A $10 missed pickup fee may apply when a customer is unavailable or does not have their laundry ready at the scheduled pickup time.

This fee helps cover the additional time, labor, and transportation costs associated with a missed or unsuccessful pickup.

If you need to change or skip a pickup, please contact us as soon as possible so we can help avoid a missed pickup fee.

3. Automatic Credit Card Charges

For your convenience, your subscription payment is processed automatically using the credit or debit card on file.

We charge your card a few days before your scheduled pickup. This allows us to:

  • Confirm that your payment method is working before your service date.
  • Identify and resolve declined or expired cards in advance.
  • Help prevent interruptions or delays to your laundry service.
  • Give you advance notice if there is an issue with your payment.

If your card is declined, we will notify you so that you have an opportunity to update your payment information before your scheduled pickup.

By subscribing to our service, you authorize us to automatically charge the payment method on file according to your subscription schedule.

4. Keeping Your Account Up to Date

Customers are responsible for maintaining a valid payment method and keeping their contact and billing information current. Please notify us as soon as possible if your payment information changes.

We appreciate your business and strive to make your laundry service as easy and hassle-free as possible.

Dry Cleaning Routine Subcription Policy

 

We want your dry cleaning subscription to be simple, convenient, and flexible. Please review the following policies regarding cancellations, missed pickups, and automatic payments.

1. Cancellation Policy

Your subscription can be canceled at any time at no cost.

There are no cancellation fees or long-term commitments. Customers may cancel their subscription whenever they choose. To avoid being charged for an upcoming service, we recommend canceling before the scheduled billing date.

2. Missed Pickup Fee

A $10 missed pickup fee may apply when a customer is unavailable or does not have their dry cleaning ready at the scheduled pickup time.

This fee helps cover the additional time, labor, and transportation costs associated with a missed or unsuccessful pickup.

If you need to change or skip a pickup, please contact us as soon as possible so we can help you avoid a missed pickup fee.

3. Automatic Credit Card Charges

For your convenience, your subscription payment is processed automatically using the credit or debit card on file.

We charge your card a few days before your scheduled pickup. This allows us to:

  • Confirm that your payment method is working before your service date.
  • Identify and resolve declined or expired cards in advance.
  • Help prevent interruptions or delays to your dry cleaning service.
  • Give you advance notice if there is an issue with your payment.

If your card is declined, we will notify you so that you have an opportunity to update your payment information before your scheduled pickup.

By subscribing to our service, you authorize us to automatically charge the payment method on file according to your subscription schedule.

4. Keeping Your Account Up to Date

Customers are responsible for maintaining a valid payment method and keeping their contact and billing information current. Please notify us as soon as possible if your payment information changes.

We appreciate your business and strive to make your dry cleaning service as easy and hassle-free as possible.

Laundry Satisfaction & Re-Wash Policy

We stand behind the quality of our laundry service and want every customer to be satisfied with their order.

If you are not satisfied with your laundry order, please contact us and let us know what went wrong. We will review your concern and, when appropriate, re-wash the affected items at no additional charge.

How It Works

To qualify for a complimentary re-wash, customers must:

  • Contact us and explain why they are dissatisfied with the service.
  • Clearly identify the item or items they are unhappy with.
  • Provide reasonable details about the issue and, when applicable, show proof of the concern, such as a photo or the item itself.
  • Give us the opportunity to inspect and re-wash the affected items.

 

If we determine that the issue can be addressed through another wash or processing, we will re-wash the affected items for free.

Important Notice

Our satisfaction guarantee applies to concerns related to the quality of our laundry service. Certain stains, odors, discoloration, fabric conditions, or damage may be permanent or may require specialized treatment and cannot always be completely corrected through washing.

Customers should notify us as soon as possible after receiving their laundry so we can properly review and address the concern.

Our goal is to make things right and provide you with clean, fresh, and properly cared-for laundry every time.

 

What are laundry Lifts Customers are saying?

Sarah M.

Verified customer

I was staying in a rental unit that didn’t have laundry facilities. Someone recommended this service to me, and I am so pleased — it was easy, delivery was smooth, prompt and courteous. Thank you.
“easy, smooth, prompt”

Jenna K.

Verified customer

Excellent service. Pick up one day, delivered the next. Very convenient, Jeremy is great! Highly recommend to anyone who prefers not to do laundry themselves.
“Jeremy is great!”

Marcus T.

Verified customer

Great experience overall. Super convenient pickup and delivery service. Quick turnaround, and my clothes were folded well.
“quick turnaround”

Flash Supplies

Verified customer

Love their work!! They take care of all our towels and return them clean, fast and easy! I recommend.
“fast and easy”

Rachel B.

Verified customer

I have found a wonderful service & I’m so pleased with Laundry Lifts!!! They pick up your laundry, you choose your brand, soap, fabric softener & dryer sheets — and deliver it the next day!!
“wonderful service”

David R.

Verified customer

Efficient, and communicated very well! Will be using them to do all my laundry!!!
“communicated very well”

FAQ

You can always call our customer service line or text us with your issue. Our 24-hour customer service team is ready to respond and help anytime you need.

Yes, dry cleaning clothes need to be separated from regular laundry so we can make sure each item gets the right care.

We take extra care by following the garment’s care instructions on its label and applying our professional cleaning procedures, ensuring every delicate or designer piece is treated properly.

 

t’s simple! Just schedule a pick-up, we’ll come to your door, collect your clothes, and deliver them back fresh and ready to wear—no extra effort needed.

We currently offer pick-up and delivery throughout Broward County and Palm Beach County. If you’re in these areas, we’ll come right to your door to make laundry day easier!

Our turnaround time is usually 1 to 2 days, with most orders ready the next day. We take a little extra care to check the quality after cleaning, and if we spot anything that needs fixing, we handle it before returning your clothes—so they always come back looking their best.

When placing your order, you’ll see an “Additional Instructions box”—just fill it in with any extra details or preferences, and we’ll take care of the rest.