Organizational Policies

Laundry Pick up & Delivery Policies

CUSTOMERS RESPONSABILITY

It is the responsibility of customers to ensure that they do not leave any personal belongings in hamper or bag. We advise customers to doublecheck laundry to avoid any misunderstanding. We are not responsable of any damage or lost

CLOTHING CARE POLICY

WE WILL NOT ACCEPT LAUNDRY WITH THE FOLLOWING ISSUES : TERMITE , BED BUGS OR BUGS. CUSTOMERS ARE RESPONSIBLE TO INFORM US IF THEY HAVE ANY OF THE ONES LISTED.

HERE IN LAUNDRY LIFTS The primary objective is to ensure the safety and hygiene of both employees and customers while promptly addressing any infestation issues that may arise.

IF CUSTOMER FAILS TO INFORM US THERE WILL BE A $14.95 FEE AND LAUNDRY WILL BE RETURNED.

CANCELATION POLICY

Customers must cancel their scheduled pick-up or delivery 24hr before pick up.
Customers can cancel their appointments by contacting our customer service team via phone, email, or through our online booking system.
Order cannot be canceled one’s laundry is picked up.
We do not charge cancelation fee

LOST ITEM POLICY

We keep track of all our customers items by counting each garmet , noting and informing customers via text message about the ammount.

If a customer believes they have lost an item, they should inform customer service immediately.

It is the responsibility of customers to ensure that they do not leave any personal belongings in hamper or bag. We advise customers to double check laundry to avoid any misunderstanding. We are not responsable of
any damage or lost items that arent listed in the customers laundry list.

DAMAGED ITEMS POLICY

Laundry Lift llc , we strive to provide exceptional service to all our customers. However, accidents can occur occasionally resulting in damage to items during the laundering process. To ensure clarity and transparency regarding our procedures in such instances, we have implemented the

following Damage Item Policy.

Customers are responsible for ensuring that all items placed in our machines are suitable for laundering and are free from any delicate or vulnerable materials.
If you discover any damage to your items after our delivery personnel has left, please contact our customer service team within 24 hours of the delivery.
Provide detailed information about the damage, including the type of item(s) affected and the nature of the damage.
Customers must present proof of ownership of the damaged item, such as a receipt or a laundry ticket, to initiate the damage claim process.

Our staff members are trained to exercise utmost care when handling customers’ items. They will inspect items for any visible damages prior to initiating the laundering process.

Compensation process

We will investigate the reported damage promptly upon receiving your complaint.

Depending on the nature and extent of the damage, we may offer compensation in the form of:

Replacement of the damaged item(s) with a similar item or reimbursement for the item’s value.
Repair services for damaged items, where applicable.
Credit towards future services.

Compensation will be determined on a case-by-case basis, taking into consideration the condition of the item(s) prior to the damage and any contributing factors.

We reserve the right to refuse compensation for damages if:

The damage was caused by factors beyond our control, such as preexisting damage or improper care instructions provided by the customer
The customer fails to report the damage within the specified timeframe or refuses inspection upon delivery.

MISSED PICK UP POLICY

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

REFUND POLICY

To request a refund or cancel order , contact customer service with proof of order. // Info@laundryliftss.com

Refund policy review :

Allow 3 Business days for refund processing.
Refunds & Cancelation request must be sent 24hrs Before pick up date.
Services & products are non-refundable once laundry is Picked up.

Customers must present proof of ownership of the damaged , such as a receipt or a laundry ticket, to initiate claim process.

Credit Card Agreement Confidentiality of Payments policy

At Laundry Lifts , we prioritize your privacy and the security of your personal information. This short agreement explains how we ensure the confidentiality of payments made through phone and website services.

All payments made through phone and website are processed using advanced encryption technologies to protect your information from unauthorized access.

We do not share your payment information with any third parties, except as required by law or necessary to process your transaction securely.

Phone Payments
Payments made via phone are processed through our secure system or handled by authorized representatives, ensuring your information remains confidential.

Reporting Issues Report any unauthorized transactions or suspected breaches immediately to Customer Service Contact / Info@laundryliftss.com

Weight Check Policy

Here At Laundry Lifts, We Give Customers The Option To Weight Their Own Laundry Or Have Our Professional Do It, However Our Professionals Will Double Check To Ensure Accuracy.

If customer decides to weight their own laundry, they are
Responsible of any miscalculation this can lead to an
Invoice adjustment or cancelation.